Support & Contact
We are happy to help. Below you will find answers to common questions and our contact details.
Contact Us
Send us a message with the form below. We aim to respond to all messages within two business days.
You can also email hello@puida.com. Use email if you need to attach files — the form does not take attachments.
Frequently Asked Questions
Why does the app cost money?
Maintaining a secure service costs money. Since we do not sell user data or show ads, we fund our operations with a one-time payment. This ensures that our customer is the user — not the advertiser.
Are there monthly fees?
No. You pay once when you download the app from the store. After that, usage is free.
Can you read my messages?
No. Messages are encrypted on your device and can only be decrypted on the recipient's device. We have no access to message content.
How do I delete my account?
You can delete your account in the app settings under "Delete account". All server-side data will be permanently removed. Detailed instructions are available on our account deletion page.
I forgot my phone number or changed numbers. What do I do?
Contact our support via email. We will help you based on your situation.
The app is not working properly. What should I do?
First, try restarting the app. If the issue persists, make sure you are using the latest version. If that does not help either, contact our support and describe the problem in as much detail as possible.
Company Information
Puida Oy
Business ID: 2918901-1
Ruopankatu 2 B 5, 15100 Lahti, Finland
Email: hello@puida.com
Website: sulle.fi