Account & Data Deletion
You can delete your Sulle account and all associated data at any time.
Delete Your Account in the App
The fastest way to delete your account is directly in the app:
- Open the Sulle app.
- Go to the Profile view.
- Scroll down and tap Delete Account (the last option).
- Confirm the deletion.
Delete Your Account via Email
If you cannot log in to the app or prefer to request deletion by other means, you can send a request via email:
Send an email tohello@puida.com
Include the phone number associated with your account so we can identify and delete it. We process requests within 30 days.
What Data Is Deleted?
When your account is deleted, the following data is permanently removed from our servers:
- Account information — phone number, profile name, and profile picture.
- Encryption keys — all public encryption keys (identity key, signed prekey, one-time prekeys).
- Device information — all registered devices and their identifiers.
- Undelivered messages — encrypted messages on the server that have not yet been delivered.
- Group memberships — you will be removed from all groups.
Data Not Affected by Deletion
- Local message history on your device — your messages remain on your device until you uninstall the app. Puida Oy has no access to your device's data.
- Other users' copies of messages — messages already delivered to recipients are stored on their devices, not on our servers.
Important
- Account deletion is permanent and cannot be undone.
- After deletion, you cannot recover your messages or other data from the server.
- You can register again with the same phone number, but your previous data will not be restored.